Privacy Policy

Updated on July 16, 2020

This website is owned and operated by Cimbali BV with company ID BE0826285887, located at Valekenierstraat 18, 8340 Damme, Belgium.

Cimballi BV, hierna genoemd "Fibromine".

Cimballi BV, hereinafter referred to as "Fibromine".

Fibromine adheres to all rules and regulations established by the FEDIAF to ensure that regulated products are safe and effective. If person(s) are unsure of any reactions, please consult your physician/veterinarian with any questions or concerns prior to using any Fibromin product(s).

What information do we collect?

Information collected directly from you:

We collect personal information that you provide to us, including your name, shipping and billing address, phone number, mobile phone number, email address, login and password, and information related to your purchase, such as your credit or debit card information, and purchase history.

Information Collected Automatically:

When you visit the Site, we may automatically collect information related to how you came to the Site, such as browser type and version, service provider identification, IP address, the site you came from, and the site to which you navigate after you leave this Site. This information is largely anonymous as it does not include your name, address, telephone number, email address or other information that directly identifies you. However, we may link this information to your personal information if you provide it.

When do we collect your information?

We collect information from you when you visit our Site, place an order, subscribe to a newsletter, or enter information on our Site.

How do we use your information?

We may use the information we collect from you when you register, make a purchase, sign up for our newsletter, respond to a survey or marketing communication, browse the website, or use certain other features of the site, in the following ways: use:

  • To process your transactions quickly.
  • To enable us to better serve you in responding to your customer service requests.
  • To personalize your experience and allow us to deliver the kind of content and product offerings that interest you most.
  • To improve our website and serve you better.
  • To enable us to better serve you in responding to your customer service requests.
  • To process your transactions quickly.
  • To periodically send emails about your order or other products and services.

Who do we share your information with?

We may provide your information to third parties who provide services to us or on our behalf, such as:

Third Party Service Providers:

We use third-party sellers to help transact parts of our business because of their expertise, resources, or scale. We may use third parties to ship your order and to receive payments. We may also use third parties to help us support the internal workings of the Site (i.e. hosting and designing our Site, sending email updates about the Site, or removing repetitive information from our user lists). They help us do things like monitor site activity and analyze site usage, and provide consultancy services. These service providers may have access to personal information to provide these support services, such as analyzing site data, but when this happens, we implement reasonable contractual and technical safeguards to limit their use of that information to help us provide the service.

law enforcement:

We may disclose specific information about our site visitors if we believe in good faith that it is necessary or permitted by law to protect our customers, the public or our business.

Sale, takeover or merger:

In the event that we sell or transfer all or a portion of our business assets, including a brand or business line, or acquire another business entity or are involved in a corporate reorganization or other change of control, consumer information may be shared and of the business assets being transferred as part of the transaction.

Nothing in this policy limits our ability to share aggregated or anonymized information that does not directly identify you.

How do I withdraw my consent?

If you change your mind after you opt-in, you can withdraw your consent for us to contact you, to continue collecting, using or disclosing your information at any time by contacting us via or by emailing us at: Fibromine, Grote Thems 39, 8490, Jabbeke, Belgium.

How do we protect your information?

Your personal information:

Our ecommerce store is hosted on Shopify Inc. Your personal information is stored behind secure networks and is only accessible to a limited number of persons who have special access rights to such systems, and are required to keep the information confidential. While no method of transmission over the Internet or electronic storage is 100% secure, we follow the requirements of the Payment Card Industry Data Security Standard (PCI-DSS) and implement additional generally accepted industry standards.

Your payment card details:

If you choose a direct payment gateway to complete your purchase, Shopify will store your credit card information. These are encrypted in accordance with PCI Data Security Standards. Your purchase transaction data is only stored for as long as is necessary to complete your purchase transaction. Once completed, your purchase transaction data will be erased.

All direct payment gateways adhere to PCI-DSS standards, as administered by the PCI Security Standards Council, a joint effort of brands such as Visa, MasterCard, American Express and Discover.

For more insight, you can also read Shopify's Terms of Service or Privacy Statement.

Third Party Services and External Sites

Certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies regarding the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so that you can understand how your personal information will be treated by these providers.

Once you leave our store's website or are redirected to a third-party website or application, you are no longer subject to this Privacy Policy or our website's Terms of Service. When you click on links in our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

Do we use cookies?

Yes. We use cookies to: maintain settings and preferences; enable, maintain and monitor your shopping experience and shopping cart; keep records; enable and improve online advertising; identify new and returning users; keep our sites secure; and measure and analyze data from sites and users, such as which parts of the site users interact with or how long users stay on a particular page.

You can limit the number of cookies you accept or choose not to accept cookies by using other software or by changing the settings of your web browser. If you disable some or all cookies, the sites may not function fully, properly or to your satisfaction.

Our sites use cookies from the following sources:

  • Google
  • Facebook
  • Bing
  • Microsoft
  • Taboola

Information may also be collected from third parties and commercially available sources, including social media providers, data aggregators and public databases.

Please note that your Internet browser settings may enable you to automatically send a "Do Not Track" signal to websites and online services that you visit. Unfortunately, there is no consensus among industry participants as to what "Do Not Track" means in this context. Like many websites and online services, Fibromine does not currently respond to "Do Not Track" signals, and does not consent to the collection of personal information by third parties, except as provided in this policy. For more information about "Do Not Track" technology, visit

This Site does not authorize the collection of personal information by third parties, except as provided in this policy.

Age of Consent and Children Online Privacy Protection Act

By using this site, you represent that you are at least the age of majority in your jurisdiction. When it comes to collecting personal information from children under the age of 13, the Children's Online Privacy Protection Act (COPPA) puts parents in control. The Federal Trade Commission, the US consumer protection agency, enforces the COPPA rule, which states what operators of websites and online services must do to protect the privacy and safety of children online.

If you are a parent or guardian who learns that his or her child has provided us with Personal Information without your consent, please contact us at the contact information provided below so that we can delete the Personal Information obtained by that child . If we learn that a child under the age of 13 has provided us with Personal Information, we will delete such information from our records.

We do not knowingly sell to children under the age of 13.

Changes to this Privacy Policy

We reserve the right to change this privacy policy at any time, so please review it regularly. Changes and clarifications will be effective immediately upon posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. By continuing to use the Site after being notified of or becoming aware of a change to this policy, you confirm that you have read, understood, agree to and be bound by this policy.


If you would like to: access, correct, amend or delete any personal information we hold about you, register a complaint, or simply would like more information, please contact us at or by post at: Fibromine, Valkenierstraat 18, 8340 Damme, Belgium.

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